Add custom fields in the header of viewing Tickets

pm_3010

Hi,I would like to expand the header if I seeing in a ticket. There are informations like other status, date of creation, customer mail, ect.This table I would like to add the email address through which the ticket is incoming. If I have included two email addresses in the system, then it should show if it is email-adress 1 or email-adress 2. Do I need to change it in the forms or in a php file?pm

ntozier

I have no idea what your trying to ask. You might want to try making a mock up of the page so that others can see what your talking about.

pm_3010

if i show me a ticket, them i see a lot of information, and the messages and notices of the ticket. I want to see more informations of the ticket. Now i can see the date of the ticket, the ticket status, the sla plan, the departmend, assigned persones and many more. I want to see which of my email-adresses get this mail/ticket or created by which of my mail adresses (like suport@... or sales@... <- both are my mail ardesses in the ticketsystem)

ntozier

When you view a ticket the email is displayed in the upper right, second item from the top under User.

pm_3010

Yes. And this is the group i want to add a information. At the stable version you can see who mails you. And I want to see to one of my email-adresses is mailed to me. (customer@mail.com -> sales@myemail.com)When I get a mail I see that customer@mail.com mailed me, but not that he mailed to sales@myemail.com. When I want to know it , I can see it only when I´m looking in my database.

pm_3010

Im not sure but i think forumal was the wrong description. I ment the "meta-menue" when i selected a ticket (for example: ticketsystem.domain.com/scp/tickets.php?id=556)I think it could be "custom lists" -> dynamic links like ticket-status

pm_3010

Edit: I have created a list and add it in the formular "ticket-details" but how can i see this when i get a mail (dynamical)?