Hi,

I have a problem, If someone sends a mail to support, the ticket gets created in OST. But if there is some Attachment, its not taking it. I don't know why, I think it was working previously.

Any one know why is it so ?

Hello,

Did you check the Attachments options > Allow email attachments ?

Re:

Hi equisde,

Ya its enabled, It was working previously. But recently it stopped working. Any Ideas ?

Uhmmm... and did you check your php.ini?

;;;;;;;;;;;;;;;;

; File Uploads ;

;;;;;;;;;;;;;;;;

; Whether to allow HTTP file uploads.

file_uploads = On

P.D: Changing this parameter requires a php service reboot.

Re:

Ya, Actually. I don't have control panel details with me, So once I figure that out. I will let you know.

You should check also if attached filename extension are allowed in your "Accepted File Types" setting.

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