POP and SMTP dont work unless admin is logged in

smacks

Hi,

I am able to email to create tickets, but the ticket doesnt get generated unless admin is logged in and as a result i as administrator dont get notified that someone has sent an email until i log in.

I am certain that this is a setting problem and cannot be a feature. please help

thanks

Smacks

smacks

Is this software being developed actively?

Anybody but me visiting here at all?

kitnox

Hi,
I am able to email to create tickets, but the ticket doesnt get generated unless admin is logged in and as a result i as administrator dont get notified that someone has sent an email until i log in.
I am certain that this is a setting problem and cannot be a feature. please help
thanks
Smacks

Same problem.

Email to ticket work only when admin or staff are on the systeme.

In general setting i must to use Enable Auto Cron: (executes cron jobs based on staff activity - not recommended) because otherwise it does not work :

We can start a cron job 24/24 & 7/7 ?

Kelli

Sounds like you're using auto-cron, which is really just a last-resort option for getting tickets into the system. You should use email piping, or set up a cron job on the server to regularly poll for new emails to the ticket address.

kitnox

Sounds like you're using auto-cron, which is really just a last-resort option for getting tickets into the system. You should use email piping, or set up a cron job on the server to regularly poll for new emails to the ticket address.

ya... how i can setup a cron job on the server for osticket check if new email was sent

Kelli

http://osticket.com/wiki/POP3/IMAP_Settings#Schedule_polling(http://osticket.com/wiki/POP3/IMAP_Settings#Schedule_polling)