[resolved] How to disable client not to reopen the closed ticket?

logeshkumar

Can any on please help me out...how to disable client not to reopen the closed ticket through email and if the reply to the closed ticket through email it should generate as new ticket.I'm using Osticket V 1.9.3

ntozier

This might point you in the right directionhttp://www.tmib.net/osticket-v19x-frequently-asked-questions-faq#6or directly go to the forum post with:http://forum.osticket.com/d/discussion//preventing-clients-from-reopening-a-ticket

Chefkeks

Just a little summary how you can achieve it:

- Upgrade to 1.9.4

- Disable the ticket reopening for the closed and/or resolved status:

Admin panel -> manage -> lists -> ticket statuses -> items -> config button behind "closed" and/or "resolved" -> remove the checkmark to disable the ticket reopening possibility

- Done ;)

logeshkumar

Thank so much for ur reply.... Solved!!

ntozier

Great! I'll mark this thread as resolved and close it.Please feel free to start a new thread if you have another question, comment, etc.