Not receiving alerts for internal notes

mathesonian

I have three installs three installs of osticket. One for production and two on my test server. One of these is a default install with no mods added and the other is one that I mod and test on before I put it into production.

Currently my modded test install and my production version are both not sending out alerts for notes added to tickets but the default install is. I know one of the mods I've installed has to be responsible but I can't think of which one.

Does anyone have any ideas of what files to check when looking for what could be halting the alerts? I still get admin alerts no problem.

The only mod I can think of that had anything to do with email was this one

http://osticket.com/forums/showthread.php?t=6393&highlight=html+template(http://osticket.com/forums/showthread.php?t=6393&highlight=html+template)

mathesonian

I figured it out.

I added this mod by masino to allow uploading attachments to internal notes.

http://www.openscriptsolution.com/2010/02/26/add-attachment-on-internal-note-in-osticket-v1-6-st-stable(http://www.openscriptsolution.com/2010/02/26/add-attachment-on-internal-note-in-osticket-v1-6-st-stable)

This forum post caught my attention because of the similarity

http://osticket.com/forums/showthread.php?t=7181&highlight=internal+note+alert(http://osticket.com/forums/showthread.php?t=7181&highlight=internal+note+alert)

When I went to /scp/tickets.php and changed this line from

if(!$errors && ($noteID=$ticket->postNote($_POST,$_POST,$_POST,''))) {

back to

if(!$errors && $ticket->postNote($_POST,$_POST)){

It solved the problem and internal note alerts are now being sent out as normal.

equisde

I figured it out.
I added this mod by masino to allow uploading attachments to internal notes.
http://www.openscriptsolution.com/2010/02/26/add-attachment-on-internal-note-in-osticket-v1-6-st-stable(http://www.openscriptsolution.com/2010/02/26/add-attachment-on-internal-note-in-osticket-v1-6-st-stable)
This forum post caught my attention because of the similarity
http://osticket.com/forums/showthread.php?t=7181&highlight=internal+note+alert(http://osticket.com/forums/showthread.php?t=7181&highlight=internal+note+alert)
When I went to /scp/tickets.php and changed this line from
if(!$errors && ($noteID=$ticket->postNote($_POST,$_POST,$_POST,''))) {
back to
if(!$errors && $ticket->postNote($_POST,$_POST)){
It solved the problem and internal note alerts are now being sent out as normal.

Awesome!! I was looking for this snag during almost three days with no success.

It works like a charm!! Thanks a lot !!

equisde

I said that too early :(

Attachments for internal notes are no longer working

mathesonian

hmm you are right. Right now, the alerts are more important for me than the internal note attachments but I'll try and see if I can come up with something later today.

equisde

hmm you are right. Right now, the alerts are more important for me than the internal note attachments but I'll try and see if I can come up with something later today.

Thanks mathesonian,

I was looking for the way to get it working during this week unsuccessfully :(

Did you tried anything?

Cheers