Change priority level value

siongyeeee

Hi all,

Is there any possibility to change the value of priority level? I am using osTicket version 1.9.4-2-g6eb609d (6eb609d).

For example,

Emergency -> Critical

Normal -> Medium

Thank you.

ntozier

Not using the UI no.But that information is stored in the ost_ticket_priority table, so you could probably change the priority and priority_desc fields and it would have the desired effect.