I notice, that when changes are made to a ticket, that emails can be send. Also when an agent creates a ticket for a customer, an email is send. One thing that I can not find, is how to send an email when a ticket is created by an enduser in the first place. Personally I would like to have all outstanding tickets, including the ones that havent been picked up yet, in a mail. That way, I would have the numbers etc... available ain a single place (the mailbox).Is there a way to setup these mails, or is the only way to force an auto-reply, just for e-mail purpose?
