A great addition to osTicket would be an ability to quickly create a to-do list for support staff and event support teamsThis list will be like a task reminder (call vendor, follow up with client, build new workstation, etc). It may have an ability to convert to-do item into the ticket. Main difference between to-do item and ticket will be a simplicity. all it need three columns:Title, Importance, comment. That way it can be easily converted to a ticket as needed. This will reduce number of Post-It on staff's desk
