change open to Abierto and Closed to Cerrado

parroyog

hello friends, this consultation has occurred several times and want to consult:which file should be modified to the customer to see STATUS: OPEN -> STATUS: ABIERTOthanks for the help.

parroyog

images

parroyog

someone can help me?

Chefkeks

Admin Panel -> Manage -> Lists -> Ticket Statuses -> Items

parroyog

on that path should I create an item? could you teach me please?

ntozier

Log into osTicket with your admin account.Go to Admin Panel -> Manage -> Lists -> Ticket Statuses -> Items.

Chefkeks

Maybe I should add the info, that under the items tab (if you follow the instructions/way) you can easily change the words "open" and "closed" ;)

parroyog

I could not do it ... you teach me how?

parroyog

when you say "ticket statuses" I have to create it or it should be there?

ntozier

Log into osTicket with your admin account.click on Admin Panelclick on Manageclick on Lists click on "Ticket Statuses"click on Items.click on the ones you want to change. type in the new label.repeat until all the ones you want changed are so.click Save Changes.

parroyog

thanks for the quick response ntoizer, but the option "statuses ticket" is not in "lists" I have to create it? how I can create it and that I should include?Thanks again.

ntozier

If its not there then you are not running 1.9.4.Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

parroyog

here are my lists ... empty

Admin Control Panel.png

ntozier

Please see:"If its not there then you are not running 1.9.4."

parroyog

so it is, I have the version 1.9.3

Chefkeks

So I would recommend to upgrade ;)

victor_r

cambialo sin dudas a 1.9.4 stable, ademas tienes acceso a los pack de traduccion funcionales