Hello!
How a new ticket created by sending to email adress and not create a ticket from the os location e.g support.roaming.gr we want to create the ticket without enter to that url ... and just by send an email to support email adress!!
THANKS!
There are a couple ways to do this as described here:
http://osticket.com/wiki/Email_Settings(http://osticket.com/wiki/Email_Settings)