Hello there.
I am very sorry for not being able to get back to you. I am just starting to port this over to 1.7. I am also working on my AD mod which auto-fills in details for client tickets for them to speed up the ticket submission process.
I had the same error you're having there. I believe I cleared my cache and it cleared the issue. I had to do that a bunch of times as the code was changing often when it was being built. Aside form that double check the instructions again and make sure the cases, spaces etc. are all 100%.
I appreciate any feedback as getting input from multiple sources will give me different perspectives on the MOD.
Rich_C
Rich,
I am able to get the mod to work with a few exceptions:
1. I can't create a manual ticket from the main page. I f I try to create a new ticket, like a user would, It errors and says you must fill out all fields. Email ticket creation seemed to work ok.
2. I had to re add the define timezone_table because I kept getting DB errors sent to the log saying the timzone_table doesn't exist.
3. How do I make the categorization NOT required?
Thanks again for all your hard work. If I was more capable with PHP I'd probably be able to figure this out but for now I need assistance.
Thanks
Augustus