[resolved] Error Message by installation 1.9.4

matthias_p

Hello, i want to test osTicket (1.9.4), but i become after filling my database parameters a error message called:"core: Unknown or invalid schema signature (b26f29a6bb5dbb3510b057632182d138 .. 493e6c902e76a8130d4a422f7880ddbc)"what does it means??kind regards,matthias

ntozier

You went to osticket.com/download.You downloaded the files.You setup your db, db user with pass and privs.You uploaded (or copied) the files from the /upload forlder into your web tree.You opened the location in a web broswer and ran the setup script?

matthias_p

Yes. The error came in /setup/install.php. I fill Helpdesk Name, Default E-mail Adress, the data of the admin account and the database parameters in the form. When i click "Install Now" then came the error message.The DB is running, i've check it - she es empty.

peter

Make sure you upload the files in binary mode. Some FTP clients like FileZilla monkey with line endings - which is likely the cause of the schema mismatch.

matthias_p

thank you, now it works!