How to create ticket on sending mail

enahs

HiI am still struggling to set up the email address for automatically creating a ticket. I have set the login details in the email account settings page and they are definitely correct. I have selected IMAP (not IMAP + SSL). I don't think SSL is available on the mail server. When I set "Fetching Email" to enabled I get two error messages, one saying "Invalid login. Check IMAP settings" the other says "TLS/SSL failure for mail.aurahosting.eu: SSL negotiation failed" Should it be saying anything about SSL here if I opt for the non-ssl imap? Settings included in attached screenshot.

ntozier

Does your mail server require TLS/SSL?

enahs

Hi, no I believe it requires that that it not be used to connect. The same errors appear for both the IMAP + SSL and the plain IMAP

ntozier

BAsed on the error you are seeing I would say perhaps you should try using IMAP + SSL?I use IMAP in my setup.

enahs

Thanks, I did try it both ways with the same result.

JRogers

@[deleted],Do you have a desktop mail client that can get email from this provider? If so, the setup for osTicket should simply mirror what's on your desktop mail client.Jack

enahs

Hi @[deleted], yes, outlook can get mail from the provider without any trouble.

ntozier

Unless you are running Outlook on the same machine that is hosting the osTicket website then its not a true comparison. You should probably make sure that there isn't a firewall blocking the traffic on the host, or that your mail server will accept connections from your webserver.

enahs

OK, thanks very much for the help and suggestions guys. I will keep trying and post an update if I find anything useful

ntozier

Thanks, I look forward to your reply.