Insert link Variables in email templates broken?

Raj

Upgraded to 1.9.4 Stable. All is fine, except - Inserting the following variables via the "Edit Link" pop-up dialog in the editor seems to be broken.%{recipient.ticket_link}Auth. token used for auto-login%{ticket.client_link}Client's ticket view link%{recipient.ticket_link}Agent's ticket view link

Invalid links are generated.

Raj

Actually something wrong with this variable IMO, Cannot be inserted in template at all, either by rich editor or by html code editor

ntozier

I just went to my 1.9.4 installation.I copied and pasted the table you posted above.I clicked post reply.The collaborator (Me another email) at got an email with three links in it.The ticket owner (me at my work email) got an email with link 1 and link 3. Link 2 didn't populate and stayed the variable.

Raj

Thanks for looking into it. Can you also try them in the "Alert/Notices" templates. Also please try the "Edit Link" pop-up. It replaces the curlies "{" with "%%7"

Raj

Seems like the edit a link pop-up is playing games. It displays the variable links as "http://ost.com/scp/%%7Bticket.staff_link%7D" if you try to edit them.Also, Is this link not available anymore via variables "Auth. token used for auto-login" ?