Hi,I updated to the new 1.9.4 version."Normal" attachments like PDF... TXT are working. In case of ".MSG" attachment OsTicket 1.9.4 seems to do a kind of parsing.This happens when I use the attachment function in the tool directly:But I also get an error when an email with an MSG attachment comes in.Original email with MSG attachment:I would like to have the .msg attached and not the content of the MSG file.How/Where can I deactivate the parsing of MSG attachments?Thanks.Simon

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I don't think that you can.  .msg are files used by email to "attach" former emails in the chain.  Some email clients add them, and some do not.You may want to post to github about this.

Parts are already solved (upload of msg file).. But not the incoming mails:

https://github.com/osTicket/osTicket-1.8/issues/1470

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