I am trying to set up to receive ticket via email by setting up the cron job. By going through some tutorials i used this code */2 * * * * /usr/local/bin/php/ -q /var/www/html/osticket/api/cron.php in which " /usr/local/bin/php/" is where php is installed (got by command whereis php ) and "/var/www/html/osticket/api/cron.php" this part- i did not found a file named cron.php. I found it in the tutorial. Please help me with setting up this cron job. I am new to this.
It's where you installed it. And then in /api.My guess would be the path you already provided... /var/www/html/osticket/api/It should be the path to the file in the file system from root.
Thanks for the reply.. i got the path. it was in the upload folder. ie. osticket/upload/api/cron.php
Hi, again one problem. The ticket is creating via email, that works fine. the ticket creation notification will get in the admin email. can it possible to reply to client directly through the mail itself?
If you have an upload folder on your site, you installed incorrectly.Jack
