Including link to ticket in email when assigned to staff

patjk

I want to assign specific tickets manually to specific staff. Currently, when I do this, it sends an email to the staff as:

Name,

Admin has assigned ticket #520787 to you!

please re-ship this, thanks!

To view complete details, simply login to the support system.

- Your friendly Support Ticket System - powered by osTicket.

I'd like to have a link included to the ticket so they don't have to search for that number. I'd like something like "this ticket has been assigned, click here to view the ticket".

How exactly can I do this?

Thanks in advance!

Soundy

Admin Panel -> Emails -> Email Templates -> osTicket Default Template -> Ticket Assignment Alert

Add the following line to your template:

To view complete details, simply login to the support system at %url/scp/.

I added subject and message info into my template as well:

%assignee,

%assigner has assigned ticket #%ticket to you!

Subject: %subject

Topic: %topic

Message: %message

Due date: %duedate

To view complete details, simply login to the support system at %url/scp/.

- Your friendly Support Ticket System - powered by osTicket.

patjk

Bingo, thank you, much appreciated!