Subject Line on Ticket

IrmaB

Hi I'm a new user to OS and would like to know how I can populate the Subject field on a Ticket. The users are sending emails with Subjects in which I would like to view and edit in the subject line so in future we can refer to certain topics quicker.Currently my view only shows a Ticket Number and under subject the count of thread and some pictures.Thank you,

ntozier

Sorry but I'm not real sure what you mean.Subject is a text field currently. It's populated with the email's subject, or manually if ticket is created via ui.Please help us to help you by reading and following the posting

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