I've found the list of fields that can be incorporated into a notification email, but need to add two "service_location_city" and "state_province" to either the subject line or body of a new ticket notification email.How can I do this? Is there a .php file that is used to list fields?Thanks.
This does not appear to be a suggestion or feedback, but a request for help. As such I have moved it to "Installation and Setup Help".The easiest way to do this is to go to:Admin panel -> Manage -> Forms -> Ticket Details.Note the values in the Variable field that you added.Then add those to the email template at: Admin panel -> Emails -> Templates -> YourInUseTemplate -> Which ever message templates you want to change.Once there you simply add %{ticket.VARIABLE} where VARIABLE is the ones you noted earlier.
