HiWe seem to be encountering an issue with our OS Ticket install
in that we quite often include web links in the responses we send to
our clients. If you are click the link while logged into the client
interface of OS Ticket then the link works find and the client is
re-directed to the correct page.However the client also recieves
an email with our repsonse in it. When they click on the same link in
the email their browser responds with server not found. When looking at
the link in the email send to the customer rather than being the link we
put in the link instead appears to be prefix with additional
information.For example, we enter www.google.com as a link in the response, in the email the client receives the link has become "l.php?url=http%3A%2F%2Fwww.google.com&auth=8eb9698e291fbe035c469dcca3f8d1f1" (copied directly from href tag in the source of the email)From what I can see it looks like the link is expected to be processed against a php script on local to the server where OS Ticket is hosted, which is fine when the client is looking at response while logged into our instance of OS Ticket. But when they are looking at it in the email they have received surely this needs to be the full path to the php file otherwise it will never be able to resolve the address. OT Ticket version and Server information:Server Information
osTicket Version
v1.9.0-3-gae5e138 (ae5e138)
Server Software
Microsoft-IIS/7.5
PHP Version
5.5.11
MySQL Version
5.5.38
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
gettext
Improves performance for non US-English configurations
mbstring
Highly recommended for non western european language content
