HiWe seem to be encountering an issue with our OS Ticket install

in that we quite often include web links in the responses we send to

our clients. If you are click the link while logged into the client

interface of OS Ticket then the link works find and the client is

re-directed to the correct page.However the client also recieves

an email with our repsonse in it. When they click on the same link in

the email their browser responds with server not found. When looking at

the link in the email send to the customer rather than being the link we

put in the link instead appears to be prefix with additional

information.For example, we enter www.google.com as a link in the response, in the email the client receives the link has become "l.php?url=http%3A%2F%2Fwww.google.com&auth=8eb9698e291fbe035c469dcca3f8d1f1" (copied directly from href tag in the source of the email)From what I can see it looks like the link is expected to be processed against a php script on local to the server where OS Ticket is hosted, which is fine when the client is looking at response while logged into our instance of OS Ticket. But when they are looking at it in the email they have received surely this needs to be the full path to the php file otherwise it will never be able to resolve the address. OT Ticket version and Server information:Server Information

osTicket Version

v1.9.0-3-gae5e138 (ae5e138)

Server Software

Microsoft-IIS/7.5

PHP Version

5.5.11

MySQL Version

5.5.38

PHP Extensions

gdlib

Used for image manipulation and PDF printing

imap

Used for email fetching

xml

XML API

xml-dom

Used for HTML email processing

json

Improves performance creating and processing JSON

gettext

Improves performance for non US-English configurations

mbstring

Highly recommended for non western european language content