1. You have not really provided us with enough information to give you any
meaningful help (Such as host OS). Please help us to help you by
reading and following the posting guidelines located in this thread: Please read before requesting assistance.2. Have you setup email? Admin Panel -> Emails -> Emails3. Have you configured a different email per department? Admin panel -> Agents -> Departments4. have you setup ticket filters to assign the department emails to the departments? Admin panel -> Manage -> Ticket Filters Additionally some wiki articles you should check out:http://osticket.com/wiki/Email_settingshttp://osticket.com/wiki/POP3/IMAP_Setting_Guidehttp://osticket.com/wiki/Email_PipingYou will need to setup cron (or Windows Task Scheduler) to poll for tickets if you are not using piping.