We would like to set up another department(WINDOW SERVICE) in osTicket. It requires to collect a lot of extra information to properly process tickets.
Instead of modifying the entire code, we have decided to create a fillable PDF form, which new department users could attach to the generic osTicket form.
In a perfect world, a hyperlink to the PDF file would show up next to the help topic once the WINDOWS SERVICE department is selected from a drop-down.
I understand that onChange event has to be used to accomplish this task, but I haven't had luck tyring to make it work and hide/unhide the URL link.
Any help would be greatly appreciated.
Thank you in advance
