How to sort out the tickets & clients

axelsib

Hello, We have more and less 20 differents client in my company, we would like that the employees of thoses company chose their company's name in the "Help Topic" so that the tickets will be create in different organisations. And we would like that each boss of those company could be able to view the tickets send by their employeesAny ideas ? :) Thanks, Axel

ntozier

Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.in a current version you would setup an Organization, add the users to the organization, pick one as the account manager.You could make your help topics be their company name, but it would be better if you created your own custom list and added it to the ticket details form.