change message for forgot password

EOHSupport

Hi. How can I change the message displayed when the user requests that he is sent a password reset. The default message displayed is:We have sent you a reset email to the email address you have on file for your account. If you do not receive the email or cannot reset your password, please ...I cant seem to find where this is. I dont mean the email that is sent to the user but the message that is display on page.Regards,Johnny B

Chefkeks

I guess that this is not changeable via the UI.At the UI you can change the content of the email that is sent to the user, but not the message that is displayed that the mail has been sent to the user. I guess you will need to search and modify the source code to achieve it. Look inside the file: include/client/pwreset.sent.php (in your osTicket install directory)

EOHSupport

ok thanks. I dont mind changing the code but just did not want to go make changes when it was a meant to be done with a parameter update.Thanks

ntozier

I don't know what version of osTicket your running (since you didn't tell us), but in 1.9.4rc4 this string is located at: \include\client\pwreset.sent.php

EOHSupport

Thanks got it. I just upgraded to latest release. Any idea why this is not a "Site Page" like the pages that can be managed with the Admin section ? Again Many thanks.

EOHSupport

The thing is the message has been changed now. The problem now with the message it tells the user that if the don't get the reset email then they should open a ticket. er - if they cannot logon because their password needs resetting then they cannot logon to open a ticket to say they cannot logon. LOL.

ntozier

I think that would depend on how you have things setup... as they could always create a new users account or use a different email address. They would still be able to open a ticket via email also.,