Help with Old MOD not working in 1.9.3

blueyeguy

I had someone help me with a MOD a while back that would update the ticket priority to High if a ticket went stale and was marked overdue. It doesn't work anymore in 1.9.3 (and didn't work in 1.8.1.2), and I am really just a hack when it comes to modifying the code to make things happen. If someone could take a look at this and let me know what needs to be changed to make it work I would greatly appreciate it.We added the following code to the class.ticket.php file: //MOD:

Up the priority! (Priority ID's: Emerg =

4, High = 3, Normal = 2, Low = 1)

$existing_priority = $this->getPriority();

if($existing_priority < 3)

$this->setPriority(3);//Always set to HIGH on overdue!

Thanks in advance,

ntozier

You would want to contact the mod author and see if they intend to update their mod for the new version.