Hi,
I am using the osTicket system and have defined email piping so that emails sent to a particular address are handled within the ticket system. I have allowed attachments and that works fine as well with all attachments sent direct to the email address being received in osTicket.
I have also set up my own PHP webmail form that can be used by my customers to raise a support issue and they can attach documents as well – the form uses enctype="multipart/form-data". My web form uses the customer email address as the “from” email in the form and in this way all auto responses are then directed to the customer.
This setup all works well except for attachments which are stripped from the email when it is piped into osTicket. I also tried it out with a POP email account and using CRON instead of piping and the same happens - attachments are stripped.
My web form also emails it results direct to my email address with the attachments, so it does not seem to be a form problem (perhaps?).
Can anyone help me here and explain why attachments are stripped when loaded into osTicket, but are valid when emailed direct to me. Any help or suggestion is appreciated!!
Thanks, Paul
