Initial Contact Email Will Not Display Entire Body

rkorykora

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MicrosoftInternetExplorer4

<!>I am a

relatively new user to osTicket and would really appreciate some help!

I have an

initial contact set up that will send out an email upon the creation of the

ticket- Currently on the ticket thread, just the details section of the email

will show. I am trying to figure out how to have the entire email body

displayed (the personalized greeting, text I have preset in the email body, the

details and the signature). Keeping track of exact correspondence is vital and

I am hoping this is possible.

ntozier

You really have not provided us with enough information to assist you.

Please help us to help you by reading and following this thread: Please read before requesting assistance. Thank you.I do have some additional questions though:Are you using HTML Thread? (admin panel -> settings -> tickets -> Enable HTML Ticket Thread:)What version of osTicket are you running?What email client are you experiencing this with, and have you tried others?

rkorykora

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MicrosoftInternetExplorer4

>ntozier-

Thank you so much for the link to the thread about things to read before

requiring assistance. Reading through it, I did not believe that any of these

things applied to us, but as I am not the IT person I am not completely

sure. I do see that our PHP version is 5.4.29 if this helps.

In regards

to your questions:

We are using

the HTML Thread, are running version 1.9.1 and we are experiencing this with

Outlook. We are currently unable to try other email clients as this is mandated

for our agency.

ntozier

"We are using

the HTML Thread, are running version 1.9.1 and we are experiencing this with

Outlook."You will want to upgrade then. 1.9.1 had a formatting bug in emails to Outlook because of how outlook handles HTML bodies.