<!>I am a
relatively new user to osTicket and would really appreciate some help!
I have an
initial contact set up that will send out an email upon the creation of the
ticket- Currently on the ticket thread, just the details section of the email
will show. I am trying to figure out how to have the entire email body
displayed (the personalized greeting, text I have preset in the email body, the
details and the signature). Keeping track of exact correspondence is vital and
I am hoping this is possible.