Set due date on clients forms for new tickets

vlpereira

Hello,

I've been exploring osticket since middle July for creating a service desk platform.

I think it is a Very good and powerful tool!

Is there a way to in clients forms to set due dates directly and also to bypass the sla plans ?

thanks

ntozier

I'm not sure that I understand your questions.When you open a ticket under due date pick a date.When you open a ticket select the sla plan you want. You can also make one that's insanely long to pick if you want to.

vlpereira

I just want clients to be capable to choose the due date of the ticket that they are creating! I already tried to create a custom form but it doesn't set me the value in the database duedate field of ost_ticket table!

vlpereira

I can not in the custom form for the ticket details (in the client side) make a field for the duedate of the ticket ... and that duedate will bypass the sla plan ... or in alternative way disable the sla plan. Is it possible?!

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vlpereira

Something like this ...http://forum.osticket.com/d/discussion//duedate-field-on-open-ticket-page/p1... but for osticket 1.9.3!Help will be appreciated! Thks!