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Hello,We're running osticket 1.9.2 and are interested in using the auth-ldap under core plugins so that we can connect to the open directory. A couple questions, what happens if the OD server has to be restarted? Does it mean users cannot log into osticket helpdesk while the server is unavailable? Or it would continue to work just no user updates(eg. password changes) would be reflected in the osticket during that window when server is down?Also, is it possible that ONLY the users are "connected" through the OD while the staff members are managed only through the osticket scp (admin panel)? Or once we connect the auth-ldap ALL users in the system (general users, staff, admin) are all required to login with their credentials from the OD?Thanks in advance.