Auto Login Client Link

PhilK

When I start a new ticket for my client, and send an initial response, the following variable does not generate a clickable auto-login link:

mso-fareast-font-family;mso-fareast-theme-font-latin;mso-ansi-language:

EN-US;mso-fareast-language-US;mso-bidi-language-SA">%{recipient.ticket_link}

mso-fareast-font-family;mso-fareast-theme-font-latin;mso-ansi-language:

EN-US;mso-fareast-language-US;mso-bidi-language-SA">%{recipient.ticket_link} does seem to work

mso-fareast-font-family;mso-fareast-theme-font-latin;mso-ansi-language:

EN-US;mso-fareast-language-US;mso-bidi-language-SA"> when the ticket is already generated and I am replying to it.

mso-fareast-font-family;mso-fareast-theme-font-latin;mso-ansi-language:

EN-US;mso-fareast-language-US;mso-bidi-language-SA">

mso-fareast-font-family;mso-fareast-theme-font-latin;mso-ansi-language:

EN-US;mso-fareast-language-US;mso-bidi-language-SA">What is the best variable to use so that my clients can avoid logging in but still see and respond within the ticket GUI?

ntozier

Please help us to help you by reading and following this thread: Please read before requesting assistance. (Such as version of osTicket that you are running.)Are you experiencing whats outlined here?https://github.com/osTicket/osTicket-1.8/issues/1307

PhilK

I apologize for not specifying my version. I know it's a pain trying to troubleshoot with limited info. I assumed it was understood since I was in the osTicket v1.9.x trouble shooting section. Specifically, I'm using version 1.9.3, but my issue is not similar to the one you've posted.This variable: %{recipient.ticket_link}, works perfectly as long as the ticket is already created and I'm making a second post. However, when I log in as staff and create a ticket for a customer, and use %{recipient.ticket_link} in the very first "inishows up exatcly like "%{recipient.ticket_link}" in the outgoing email. I have tested this using a testclient email and account.