Reply on open ticket giving "HTTP 500 The website cannot display the page"

MRSBPO

I am running

v1.9.4-rc2, when user opens a ticket and try to reply after the agent has

replied, user is getting error "The website cannot display the page".

Users replay is not entered into ticket system. Is this some bug or something

is wrong with our system.

The page

user is getting after hitting "Post Reply" is:"http://"servername"/tickets.php?id=20#reply"

(where "servername" is ip of the server)

So as of now

none of the users can reply on their tickets.

Any thoughts

would be appreciated.

JRogers

To make this topic come up in later searches, it ought to contain the word "reply". I'm pretty sure that's what you meant, not "replay".Do you have access to your web server's error logs?Jack

bazuin

This is something in your system, i tested this for you on my system and works fine here.

As jackRogers is saying, check you webserver logs.

MRSBPO

Ok i will check that and i will try to fix the Discussion Title. Thank you.

ntozier

four instances of "replay" changed to "reply".You would want to check your webserver error logs, and you may also want to look at your PHP error log to see whats going on.

MRSBPO

Thank you all for quick reply. :)

MRSBPO

This has been fixed and can be closed. I think they will apply fix in rc3. You can go to:https://github.com/osTicket/osTicket-1.8/tree/develop-nextand download the latest ticket.php file and replace it. Or download the rc3 due today to fix this issue.

ntozier

As a reminder 1.9.4rc2 is a release client and should really not be used in a production environment until a stable is released.