osticket 1.9.3 - ost_ticket__cdata table

sf395

What is the table ost_ticket__cdata table used for? I have not populated it with the dynamic field values that were generated from the custom fields in our 1.6 ST implementation but I think I probably ought to.Mike

ntozier

Unless I am mistaken CDATA stands for Cached Data. This table is used to store cached information for displaying to the users. It's generated automatically by the system. You should really move your custom fields into the database instead of trying to run both old custom fields and new custom fields in tandem. It will probably result in a lot less headaches later one if you just do it now.

sf395

Thanks,I have done. I've moved all the old custom fields data except one into the ost_form_entry_values. I think that's enough. I don't need to set the entries in the other ost_form* tables as I think that these will be set if and when the values are updated. Since the ticket is for fixed values of these fields that probably won't ever happen.I have only one custom field that I have to maintain myself and that is because the select list is generated dynamically from data in another table in another database. I suppose I could look at generating a set of dynamic list values from this table but that's probably more trouble than it's worth.Mike