Frequently, I get a call from a client who wants something...
My whole reason for putting OSTicket in was to consolidate client requests to one location to track and manage it all....
To do this..since I'm on the road..my process is today...
1. send email from blackberry to the helpdesk email account.
2. title usually states 1. who request for and 2. brief description
3. body contains details as appropriate....
4. later - edit the header details to update name/email and subject
In a perfect situation...I'd love to see that if a ticket came from a registered admin, it would open the ticket on behalf of the first cc address (multiple cc's stored and used would be very useful)....
This would save me effort of going back later (usually the next early morning), editing tickets to assign the correct "from" name and email via phpmyadmin (see other comments in mod section...I'm working on a tab to do this easier since my current method is 1. very tedious and 2. highly likely to screw something up sooner or later...)
Any interest on this... or is it just me...