Attachment & notification

syldo

Hello,

I installed several months, to test it, osTicket V 1.6.0 (very good by the way), but I am having some difficulties ...

1. When a customer sending an attachment, although the link appears in the monitoring of the ticket, but clicking on the following message NO SUCH FILE and the link is like this:

.... / attachment.php?id=9&ref=621035446ac6b46628436c9e49ce1a51

How to fix this?

2. When a ticket is opened by mail, notification of new ticket is sent only when I connect to the web interface.

How to make this notification occurs in the background, without needing to connect to the Internet interface regularly?

Thank you in advance ...

syldo

Problem not solved

Hi all,

I still have not found a solution to my problem and always research a little help ...

Thank you to you