A couple items missing from my usage requirements were the ability to see what tickets were closed when looking at a particular individual's tickets, as well as when it was last modified. Seeing who was assigned was also a nice feature I wanted.
I've added these as follows:
Modified Column beside the Created (sortable)
The FROM Column now shows two things.
1. In upper case - means ticket is open.
2. In lower case - means ticket is closed.
If someone is assigned, they're listed in brackets...if no assignment, nobody shown - ie, open/closed bracket, no contents...could probably remove this entilrely..but that's extra work ;)