Hello everyone,
I am trying to add a field for "Resolution" to osTicket. I have successfully added fields to a New Ticket in the past, but I am having trouble figuring this one out. Here is what I need to do with this field:
*This is a drop-down list (already created) that will be chosen at any time after the ticket is created.
*The resolution must be chosen prior to closing the ticket. So if I try to close the ticket without a value in this field in the ost_ticket table, then an error will occur.
*The resolution field will update when one is chosen from the dropdown list when you choose close ticket from the Admin view, or if a Reply or Internal Note is posted.
I have tried including this in the Post Reply, Post Internal Note and Close scripts, but something is not working correctly. Any help would be greatly appreciated.
