In the dashboard, how to add extra fields. instead of service time and response time i want to add "Type of Support" requested based on the ticket subject selected while opening the ticket.
sample
No idea. And honestly since the dsahboard is on the revamp list I imagine that any changes that you do make may not work next version (aka after 1.9.4... so maybe 1.9.5 or something)
can you give me the code/sql to select the help topic ? so that i have like count for each help topic
