Mail when staff member answer

pak

Hi all

I can't find out how to get email when a staff member answer to one assigned ticket.

I get mail when new ticket is created

I get mail when the ticket is closed

I don't get mail when staff member answer to ticket

some hints?

Thank you so much

Paolo

ntozier

Admin panel -> Settings -> Autoresponders -> "New Message:"

pak

Hi ntozier

thanks for support...

it's already all checked

Is this a feature of 1.6 version?

ntozier

Yes, it should work in 1.6ST. At least it works for me... but I do use it a little differently then you do.

Under Alerts and Notices -> New Message Alert

I do not use assigned staff. I use Department Manager. My department managers email is a email list though that has all the employees in the department on it. Maybe there is a problem with this that I don't know about.

pak

Hi ntozier,

I'll try to configure in the same way as you done and I'll let you know

Thank you so much

ntozier

Glad to be of assistance. :)

pak

I don't really fully understand how I did configure it, but all seems to work now...

Thankyou for your hint

Have a great day

ntozier

Glad to hear that you got it working!

You have a good day too. :)