Alert Emails Not Using Correct Email Address

TagleRock

Hello,

I'm trying to setup osTicket to send out emails to staff and customers from a non-existent email simply called, noreply@taglerock.com. However it doesn't seem to want to do this. Everytime a ticket is created it uses the primary hosting email account for the hosting service where osTicket is published. It uses this email as the from email on emails going to both customers and staff. To be honest I don't know how to check the version from the admin panel, but above the preferences it has System Preferences and Settings (v1.6 ST). Following are my settings for the email on the preferences page.

Default System Email: TagleRock Helpdesk

Default Alert Email: Use Default System Email (Above)

I have the alerts & notices being sent to, admins, department managers, and department staff. The emails are sent out each time to the specified recipients and their email address with no issue, but they have the wrong from address. Please let me know if I can provide anymore information and thank you in advance for any help.

NicheCass

Same Problem

We're having the same problem...staff are not being alerted. When a ticket come s in, and the staff replies to it, the clients emails back are not showing up in the system.

TagleRock

The staff in my issue are being alerted, but when they are alerted it has the wrong from or reply to email address. No matter what setting we put it always has the same wrong one.