So, as always I have heavily customized Os Ticket to meet my needs but I am stuck on one last change I need to make. - This is to add a custom field to the main ticket view in replace of the "Assigned to" column. I am using (osTicket (v1.9.4-rc1-4-g1dce094).I am trying to get the value of a custom drop down I added via "Forms" to display on the main view. However currently nothing is passing, I just have the empty column.The help text for the variables says:The field data will be available to email and page templates via the name used in this column. For instance, fields on the common ticket form are available via %{ticket.variable}, where variable is the name used in this column.Company information is available via %{company.variable} and user information is available via %{ticket.user.variable}The variable for my dropdown is "comstatus". So I have modifying tickets.inc.php and at the top I have added 'comstatus'=>'ticket.user.comstatus');I have also tried 'comstatus'=>'ticket.comstatus');I am then trying to pull through the value using:<td nowrap> <?php echo $row; ?></td>And also<td nowrap> <?php echo $row; ?></td>And<td nowrap> <?php echo $row; ?></td> and tried using both combinations of the array.What do I need to do in order to get one of these custom field values? I mean they must be stored in the DB somewhere.Thanks
