Disable send email to user or remove entirely

nevergizerBunny

I'm setting up osTicket, but we want to keep it (at least for now) strictly internal.Does any one know how how to change the 'send email to user' feature in the open new ticket page to not email by default? Or even remove the feature altogether?Thanks in advance.osticket 1.9.3ubuntu server 14.04

Grizly

Have you checked: /scp/settings.php?t=autoresp

nevergizerBunny

Thanks.That must have slipped by me.

michaeln

The autoresponder /scp/settings.php?t=autoresp won't disable or remove the POST REPLY section on an open ticket. It's still there. How can we make a ticket, by default, has an open field to post INTERNAL NOTES only, instead by default it goes to "POST REPLY" tab and have the client's email address there.

Thanks

Michael

ntozier

You would have to edit the core files and make that the active tab instead of the post reply tab.

michaeln

Thank you

peter

Actually this is possible - simply take away permission to reply to tickets via group and "Post Reply" tab goes away.

michaeln

Peter, you're my hero!

Thank you

ntozier

No kidding! Learn something new every day. Today this is my thing to learn. :)