SLA per ticket status

xmikesx

Is there any way to create SLA per ticket status?For example:When a ticket is opened - 2 hours to first response,when the ticket was claimed by someone for issue solving - depends on the issue (24-48 hours),and when the issue us resolved I wish to move it to resolved/waiting for customer approval with a different SLA (for example 24 hours).Thanks

ffresno

Hello ,

I am also interested by this feature.Thanks

ntozier

There is no way to currently do this via the ui (which I presume the poster knows and is why they posted it in the mods and Customizations section of the forums hoping that someone else would code the changes for them).