Custom max open ticket.

peppapig

i am trying to enforce a limit on the max number of open ticket for each user ? how can i do it ? rgds

Chefkeks

Just look here: /scp/settings.php?t=ticketsAdmin Panel -> Settings -> Tickets -> Maxmimum open tickets: XXX per end user

peppapig

yea thank you but i meant like one client has 10 max application and one has 5 max application ..i.e max application open based on users... something like a limit

Grizly

That would require a customer field, then some php coding to check that on creation.I recommend changing line 2286 in class.ticket.php from $cfg->maxOpenTickets() > 0, to something that you define, and your definition would have to get the variable for the client, so it would be something like: $client->myCustomMaxOpenTicketsChecker() > 0Enjoy.

peppapig

thank you so much @[deleted]