The ticketing system is one of the best ticketing systems I have used so far. Is there a way that the ticketing system closes a ticket if a ticket creator does not respond to their ticket after a certain period of time ? For e.g. If someone create a ticket in the system and I reply to the ticket asking for more details or questions. Then that person does not respond at all. So, is there anyway that the ticketing system will close the ticket automatically due to no activity or no reply after about 2 or 3 days ? The issue I am facing is that some of the users do not reply to our queries and the ticket stays in the over due ticket bucket for a long time and we have to close them out manually. Any help will be appreciated..
Guess that is currently not possible.Maybe a workaround...So my suggestion is to make a clone of your live system or set up a test system and self create a script that looks up all tickets in the database that are older than x days etc. and changes the status of that tickets to closed. Sure requires PHP/SQL knowledge, but should work and is better than modding the source code and as long as the database structure will not change you do not need to change your script ;)
Thanks for the suggestion Chefkeks.. Unfortunately, I am not very good at PHP, so will have to play around with the scripts. Hope someone can come up with with this script.. if i do i will post it as well..
