Greetings,
I've been using the osTicket for quite a long time,I strongly believe that it is the best freeware solution for a complete ticketing system.
But, due to the fact that we already had until now a "manual" ticketing system (concerning too much paper work and e-mail,writing), the OST has saved us from a lot of trouble.
The problem is,
is there a way to change the way the tickets are added when a customer replies?
Until now,they are filtered using the ticketID but we need to have them filtered using the email subject(which contains a unique number provided from another company).
I've been searching quite a long time with no success.
Any help is appreciated.
