Compatibility with Godaddy

Jimmdog

Hello all,

My site is hosted with Godaddy on a shared server. I stumbled across osTicket while searching for a web based ticketing solution. I was able to easily get osTicket installed, but I'm having issues getting the email working.

I'm pretty sure I know the answer (which I think is no), but is there anyway to get the mail feature working on Godaddy without having to go to a dedicated server? I'm not concerned with being able to mail in a ticket, I just want the program to be able to email out when a ticket is generated. From everything I've found, this isn't possible without adding php5-imap, and that isn't possible without a dedicated server through them.

I'm hoping that somebody can help with an answer. I've spent hours on this already, and I think I've wasted my time trying to get this to work.

Thanks in advance.

ntozier

Last I checked GoDaddy let's users have their own php.ini, couldn't you enable the extension via that?

Create a php.ini in your /html directory and in that file add:

extension=imap.so

note: if your on a shared IIS change the .so to .dll.

Please note that I haven't actually tried this, and this is just an idea I'm throwing out. I do have a GoDaddy account, and was hoping to get a chance to setup OSTicket on it to test but I haven't been able to find the time to do so yet.

Jimmdog

Please do give it a try if you can and let me know what happens. I'm going to take a look at it also. Another issue I have is that my domain email is with Google Apps, so that may be another road block for sending email out.

Would it be easier to just move my hosting to Hostgator? I see that mentioned on here quite often. I'm not married to Godaddy in any way, so if moving it solves all of my problems and makes things easier, I'm all for that. The pricing is about the same, and I'm pretty sure it includes Joomla support.

Thanks!

ntozier

Well I can tell you that I've run OST on HostGator with out any of the problems that you seem to be experiencing. I have not tried to use google apps for my mail host though. There are a few posts here on the forums about that though. And I know that there are at least a few people who got it working okay.

Jimmdog

I actually found out how to get the outbound emails working on Godaddy without having to modify the php.ini file. You set the the outbound email to Godaddy's relay server which is:

relay-hosting.secureserver.net

Port 25

No Authentication

This allows new ticket emails to go out without a problem.

I did a bunch of research regarding getting the Imap email stuff working. I read some things that say Godaddy does not allow you to modify your php,ini or php5.ini file, but readother articles that said if you are on a shared Linux host that you can put your own .ini files in your directory that over ride the default ones. So I'm not sure which one to believe.

I didn't bother trying this since I wasn't interested in enabling this feature. I only want people to go to the site to create a ticket.

Thanks for the help. Good luck to all.