Assign to Staff from Tickets Screen: Page 2

Assign to Staff from Tickets Screen

deejay2008

Hey streamvision!You must set the correct root-patch into assigntickets.php and mergetickets.php. In my installation was it:define("INCLUDE_DIR", ROOT_PATH . "/service/include/");instead of define("INCLUDE_DIR", ROOT_PATH . "/include/");Take a look an line 10... It is looking for the ost-config.php and search in the wrong patch!

streamvision

Hi Deejay2008,Thank you for your response and apologies for not replying earlier.For some reason I am not getting new response notifications on this forum. :)Anyway I changed the root path as you suggested in both files and am getting the same error:"Unable to connect to database ."If I manually define the dbname, username and password in the files:$db = new mysqli(DBHOST, DBUSER, DBPASS, DBNAME); to$db = new mysqli(support, support, password, support);I get a blank page when I execute the merge ticket function. No error, just a while page that doesn't update.I appreciate the help you are providing and would love to hear any new ideas? This function will be extremely useful for me.Thanks!

streamvision

I have fixed up my notifications preferences on this forum so I will now receive notification of any responses.Thanks

bxck75

Hi guys,I dont see any merge tickets functionality in this script.If i update my osticket 1.9 with all these changes it gives me only the assign button...no merge button to be seen

ITWilmarEurope

HI there already on update on select more tickets and send them to other department?

kaozdesigns

There are 2 tickets in this thread, 1 for merging and 1 for assigning.

evilgb

Great mod. I though have 2 problems:1. If I press the select All tickets and then try to assign, I will get an error saying I have not choosen any tickets (looks the same as when you actually have not choosen any).2. When tickets are assigned there is no notification of it. If I reload the page I can see that the ticket has been assigned.I am on the latest 1.9.7

evilgb

I just noticed that I can not see the merge option on the right either.And well, the change status and delete buttons stopped working.When I tried to copy the modified file that you made no ticket would be showing, but it would say in the tab how many tickets were there.

Andrew.Jordaan

I am trying to get this mod to work on 1.9.7 The problem I have is, I think, it is in conflict with rowlandan25 " a better ticket list " where he installs a module to run a pretty and very meaningful status column(http://forum.osticket.com/d/discussion//a-better-ticket-list/p6)Here is the conflict in includes/staff/tickets/ticket.inc.phpLINE 338 ish insert where { id="ticketsform" } and rowlandsn25 uses { id="tickets" }I am thinking I have to change " id= "ticketform" to " id="tickets" ?anybody got any comments or advice ?

davideakc

Can someone made this for the 1.9.12 version of osTicket?

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