Hello osTicket Community,is it possible to add the content from the customer email (ticket) to the ticket assignment?Subject work with the variable: %{ticket.subject}but the content with %{ticket.response} or %{ticket.message} is not work :(What is the right variable for the email content?
We use:Hi %{recipient}, New ticket #%{ticket.number} created From: %{ticket.name} <%{ticket.email}> Department: %{ticket.dept.name} Subject: %{ticket.subject} Agency: %{ticket.agency} Phone: %{ticket.phone} %{message} To view or respond to the ticket, please login to the support ticket system Your friendly Customer Support System
Hmm "%{message}" not work :( see my picture:
We use %{ticket.thread.original} to display the "original" message from the end user when a ticket is assigned. Our email template looks like:Howdy %{assignee.name.first}, Ticket #%{ticket.number} has been assigned to you by %{assigner.name} with the following comment:%{comments} Below you can view the assigned ticket with ID #%{ticket.number} in detail:From: %{ticket.name} <%{ticket.email}> Phone: %{ticket.phone} %{ticket.subject} %{ticket.thread.original} To view/respond to the ticket, please login to the support ticket system Your friendly Customer Support System
Jihhaa, the variable "%{ticket.thread.original}" is the right one! Thank you!!! :)
Hi All,About the variable %{ticket.thread.original}, besides of assignment email notification, in which template we can use it?thanks.
@[deleted]
That thread is from mid 2014 and instead of hijacking it, please start your own thread. Closing this discussion here.
