@Suntas,Awesome tweaks. Works like charm. Thanks so much to you as well as others who have contributed to this mod.Cheers

WOW Tanks!Saved me!

Hi,I am new to OSTicket but have found it to be a great product, i only have 2 issues and this nearly fixes one of them so many thanks to you all.The only thing i have noticed is that it does not take into account whether a help topic is marked as Disabled or Private, i am not a great JS or PHP developer (know just enough to get by) so could you let me know how to fix this.Also can the same functionality be easily applied to the agent side for new and edit?

+1 for the help request sdavey mentioned.  Otherwise, very slick mod that seems to work fine in 1.9.5 as well.

there is no validationif the user choose the first option when submit without choose the second root the form is submitted

@[deleted] @[deleted]007 do we have a confirmed tutorial on adding these combo menus to a form?

@[deleted], not much of a tutorial needed here.  Download the zip package @[deleted] published back in December, and replace the files you currently have in your osticket directory with the ones inside the zip file.  If you have any customizations to the files that will be replaced, you'll need to re-write the custom code in the @[deleted] modified version. 

@[deleted] I'm also on v1.9.5 but I'm not seeing this work with my install for some reason.  I replaced files with the post (below) from @[deleted]  The screenshot attached shows Help Topics where I've used a parent topic and also two custom lists.  I think I'm missing a step somewhere as to how these chained menus are setup within the admin panel of OsTicket.  Ideas?Hey again!

I'm just here to drop a complete pack with all 3 files which are needed to get my changes working, just to make sure you have everything you need in one zip!

sosamv and nhybgtvfr made the important changes in the files, I am just the one playing around with them ;)

Files are for 1.9.4 (or at least it's the version I'm working with right now)

Hey again!

I'm just here to drop a complete pack with all 3 files which are needed to get my changes working, just to make sure you have everything you need in one zip!

sosamv and nhybgtvfr made the important changes in the files, I am just the one playing around with them ;)

Files are for 1.9.4 (or at least it's the version I'm working with right now)

Did you forget to attach the files?

Did you forget to attach the files?

yes sorry @[deleted] and the version is wrong too is v1.9.5.1 the one im using right now

Did you forget to attach the files?

yes sorry @[deleted] and the version is wrong too is v1.9.5.1 the one im using right now@ luisblue1986Did you forget to attached files ? Please ... I am in  v1.9.5 (ecb4f89). 

Hey bond007 I have a few questions about your issue. In your screenshot you have two fields, one called "Category" and "Sub Category". How did you add them to the form? I presume, that they are just 2 added field in a custom form with the type "Choices", correct? And if I understand you correctly your idea is to add ONE custom form field of type "Choices", put in a few choices in the form of "A", "B", "A / C", "B / C" (a.s.o.) and this should generate 2 dropdowns as we have now in the "Help Topic" section. Frist one with options A and B Second with options C and D (a.s.o.) Everything right to this point?

Suntas, I am sorry for delayed response. Was busy with some work here.But you got it right, If we could add this to ticket entry form page. 

@ Suntas and @[deleted]007 Help topics with multiple combos works fine for me in v1.9.5. But, I also want to have the same functionality as mentioned by bond007. Is there any updates for this? Thanks much.

Did you forget to attach the files? yes sorry @[deleted] and the version is wrong too is v1.9.5.1 the one im using right now

@ luisblue1986

Did you forget to attached files ? Please ... I am in  v1.9.5 (ecb4f89).

I can't download any files attached on this forum... Can anyone help me on this.

@babunatarajan  Are you using IE? Please try with other browser. When I use Google Chrome, I can download files. I can't download any files attached on this forum... Can anyone help me on this.

Hey again!

I'm just here to drop a complete pack with all 3 files which are needed to get my changes working, just to make sure you have everything you need in one zip!

sosamv and nhybgtvfr made the important changes in the files, I am just the one playing around with them ;)

Files are for 1.9.4 (or at least it's the version I'm working with right now)

Hi,Are all the files correct, as I have compared open.php from this package with the original and both files are identical. I have made similar comparison of open.php from you first package posted earlier and in fact it contained alternated code.Does it mean, the original open.php is fine and we shouldn't touch it?

i have tested this on my system version 1.9.5.1 and it seems after installation to ignore the disabled/active status of a help topic