Firstly, OS Ticket is awesome! The one feature that I would really like to see is a bridge between WordPress and OS Ticket users.
There are solutions for this already.No longer supported: https://wordpress.org/plugins/osticket-wp-bridge/And someone has now taken over and re-released it here:https://wordpress.org/plugins/key4ce-osticket-bridge/
I was just looking for this and here it is. Thanks Guys you rock